conditions générales de vente / terms & conditions

pricing policy

All prices are in euros, inclusive of taxes. They do not include postage and packing, which will be indicated during the ordering process. 
Delivery outside the EU may entail further costs/taxes, which will be payable by the client, who is required to make the necessary enquiries into possible customs duty and taxes.

payment

Payment is due when placing the order. It may be paid through a Paypal account or by credit card via Stripe.

delivery

The order is delivered to the address provided by the client. In the case of an error in the address provided by the client, all supplementary delivery charges will be due by him/her. 
Orders are processed in a maximum of 4 days from receipt of payment, but delivery times may vary according to the delivery zone. The delivary charges are calculated according to the country of destination.
Please note: for exchange, you have to repay shipping costs…

delivery charges

to Germany: 7 €
to Europe (EU): 12 €
to the rest of the world: 22 €

right of withdrawal

The client has a period of 14 days from the date of delivery during which he/she may retract without justification or financial penalty other than payment of shipping costs of the product(s). The product(s) must be returned in their initial state, in the original packing and in perfect resale state to the following address:

Colchik
Uhlandstrasse 17
14 482 Potsdam
Germany

In the case of retraction, the price of the returned product(s) will be refunded to the client within a period of 5 days after return; in addition, in the case of faulty merchandise the cost of postage and packing will be refunded. If the product(s) is/are returned for personal reasons the postage and packing costs are to be paid by the client.

guarantee

In case of recourse to the legal guarantee of compliance and guarantee against inherent defects the client is entitled to the legal guarantee.

applicable rights and settlement of disputes

All legal relations between our company and the client are governed by the laws of the Federal Republic of Germany, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). The Court of Potsdam, Germany, will be competent to rule in the case of disputes.

personal data

We collect only the client’s personal data which is strictly necessary for the processing of orders. We undertake to use it in a strictly confidential manner and never to pass it on to a third party.

safety clause

If one or more clauses, or parts of them, of this contract were invalid, the validity of the other clauses would not be affected.